Proceedings of the 6th International Conference on Business and Management Dynamics

Authors

Michael Twum-Darko, PhD, FIAP, (Editor)
Faculty of Business and Management Sciences, Cape Peninsula University of Technology, South Africa.
Pieter Steenkamp
Marketing Department, Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Andreas Hesse
Koblenz University of Applied Sciences, Germany.
Virimai Victor Mugobo
Department of Retail Business Management, Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Tebogo Sethibe
Agriculture Research Council, Wits Business School, UNISA, South Africa.
Olumide Jaiyeoba
Department of Graduate Studies, Faculty of Business and Accounting, Botho University, Gaborone, Botswana.
Tendai Douglas Svotwa
Department of Graduate Studies, Faculty of Business and Accounting, Botho University, Gaborone, Botswana.
Robert Machera
Department of Graduate Studies, Faculty of Business and Accounting, Botho University, Gaborone, Botswana.
Sametsi Ditshupo
Department of Business Management, Faculty of Business and Accounting, Botho University, Gaborone, Botswana.
Danie Ferreira
Nelson Mandela University, South Africa.
Mario Peter Da Costa
Cape Peninsula University of Technology, South Africa.
M. Dywili
Department of Industrial Psychology, University of Fort Hare, South Africa.
Suman Dayanand
School of Management, Information Systems and Governance, UKZN, South Africa.
Ashika Maharaj
School of Management, Information Systems and Governance, UKZN, South Africa.
Ogunlela Oyebanjo
Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Tengeh Robertson
Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Ruan van der Walt
Fort Hare University, South Africa.
Leon Bezuidenhoud
University of the Free State, South Africa.
Sihle E. Mthethwa
Cape Peninsula University of Technology, South Africa.
Michael Twum-Darko
University of Western Cape, South Africa.
Marlin Hoffman
University of Western Cape, South Africa.
Doudoua H. K. Bichara
Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Robertson K. Tengeh
Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Kudzai Yvette Makaure
Business Management Department, University of Fort Hare, Alice Campus 5700, South Africa.
Olabanji Oni
Business Management Department, University of Fort Hare, Alice Campus 5700, South Africa.
Solomon Omonona
Business Management Department, University of Fort Hare, Alice Campus 5700, South Africa.
Bhekithemba Eric Khoza
College of Law and Management Studies, University of KwaZulu-Natal, Durban, South Africa.
Bibi Z. Chummun
Graduate School of Business and Leadership, College of Law and Management Studies, University of KwaZulu-Natal, Durban, South Africa.
Masixole Solani
Department of Management Accounting, Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Lawrence Obokoh
Graduate School of Business, University of Cape Town, Cape Town, South Africa.
Talent Moyo
Marketing Department, Cape Peninsula University of Technology, South Africa.
Rodney Duffett
Marketing Department, Cape Peninsula University of Technology, South Africa.
Brendon Knott
Sport Management Department, Cape Peninsula University of Technology, South Africa.
Petronella Jonck
North West University, South Africa.
Owen Z. Mukwawaya
Department of Psychology, Sefako Makgatho Health Sciences University, Pretoria, South Africa.
Cecile G. Proches
Graduate School of Business and Leadership, University of KwaZulu-Natal, Durban, South Africa.
Paul Green
Faculty of Business and Management Sciences, Cape Peninsula University of Technology, Cape Town, South Africa.
Vigeline Y. Ngwimba
University of Fort Hare, South Africa.
Nompumelelo Nzama
University of Zululand, South Africa.
Ikechukwu O. Ezeuduji
University of Zululand, South Africa.
Ian Lyndon Johnson
Cape Peninsula University of Technology, Cape Town, South Africa.
Felix Banda
University of the Western Cape, Cape Town, South Africa.
Racheal T. Fapohunda
Department of Cost and Management Accounting, Cape Peninsula University of Technology, South Africa.
Lawrence Obokoh
Department of Cost and Management Accounting, Cape Peninsula University of Technology, South Africa.
Chidinma C. Oji
Department of Financial Accounting, Cape Peninsula University of Technology, South Africa.
Kore, Marc Guei
TRADE Research Entity, Faculty of Economic and Management Sciences (F-EMS), North-West University (NWU), South Africa.
Ireen Choga
North West University Mafikeng Campus, Private Bag X2046, Mmabatho, 2735, South Africa.
Mohau G. Modise
NWU Business School, South Africa.
Manager Heineken
NWU Business School, South Africa.
Ronnie A. Lotriet
NWU Business School, South Africa.

Synopsis

This book compiles of different areas like digital maturity, brand management, branding, cross-country analysis, omnichannel, leadership style, innovative behaviour, innovation, components, South Africa, Black Friday, customer value, customer loyalty, Generation Y, cognitive capital, service quality, service quality dimensions, customer satisfaction, airports, structuration, quick-cash, utility maximizers, utilitarian, moral ontology, job engagement, occupational stress, coping strategies, emotional burnout, social media, recruitment, HR practitioners, procurement, sustainability, institutional theory, environment, policy, big five personality factors, job satisfaction, job performance, access to finance, infrastructure, management skills, education level, small business enterprise, entrepreneurship, youth entrepreneurship, Chad, entrepreneurship support, marketing communication tools (advertising, personal selling, advertising and sales promotion), sales performance and retail companies, eThekwini Municipality Parks Department employees, level of satisfaction, performance measures, financial performance measures, SMEs, retail businesses, sustainable development goals (SDGs), professional sport, socially responsible marketing, training effectiveness, training outcome, research methodology workshop, public service, talent attraction, talent retention, financial rewards, non-financial rewards, tertiary institution, competitiveness, destination branding, indicators, Nelson Mandela Bay, tourism, organisational climate, workplace thriving, police officers, performance, advancement, gender nuances, business operations, business performance, business capabilities, sub-Saharan Africa, apartheid, code preference, ethnography, linguistic landscape, multilingualism, cost control, organization performance, small and medium-sized enterprises, budget, activity based costing, standard costing, trade, regionalism, volatility, township economy, shebeen, taverns, liquor, market stakeholders, licenses, market orientation, strategy, strategic orientation, public, private sector, advertising, ethnographic, multimodal.

Chapters

  • Chapter 1
    Retailers’ Branding and Digital Maturity: Empirical Comparison of Selected South African and German Markets
    Pieter Steenkamp, Andreas Hesse, Virimai Victor Mugobo
  • Chapter 2
    The Impact of Leadership Styles on Innovative Behavior and Their Components
    Tebogo Sethibe
  • Chapter 3
    Impact of Black Friday Rituals on Customer Value and Loyalty among Generation Y Customers in Botswana: A Stimulus-organism-response Perspective
    Olumide Jaiyeoba, Tendai Douglas Svotwa, Robert Machera, Sametsi Ditshupo
  • Chapter 4
    The Influence of Service Quality Dimensions on Customer Satisfaction at the Port Elizabeth International Airport
    Danie Ferreira
  • Chapter 5
    Straddling Individual Ethics and Organisational Policies in Decision-Making
    Mario Peter Da Costa
  • Chapter 6
    Job Engagement and Coping Strategies as Moderators of the Relationship between Occupational Stress and Emotional Burnout among Police Officers in the Eastern Cape, South Africa
    M. Dywili
  • Chapter 7
    The Role of Social Media as a Tool for Recruitment from the Perspective of HR Practitioners
    Suman Dayanand, Ashika Maharaj
  • Chapter 8
    Public Procurement and Environmental Sustainability in Developing Countries: A South African Perspective
    Ogunlela Oyebanjo, Tengeh Robertson
  • Chapter 9
    The Relationship between Personality Traits, Job Satisfaction and Job Performance of Retail Store Managers
    Ruan van der Walt, Leon Bezuidenhoud
  • Chapter 10
    Education Levels and Managerial Skills as Challenges of Entrepreneurship at eDumbe Local Municipality in the Northern KwaZulu-Natal Province of South Africa
    Sihle E. Mthethwa, Michael Twum-Darko, Marlin Hoffman
  • Chapter 11
    Factors which Militate against the Youth Entrepreneurship in N’Djamena
    Doudoua H. K. Bichara, Robertson K. Tengeh
  • Chapter 12
    Marketing Communication Tools and Sales Performance in Retail Companies, South Africa
    Kudzai Yvette Makaure, Olabanji Oni, Solomon Omonona
  • Chapter 13
    Investigating the Factors Influencing Job Satisfaction: A Case Study of eThekwini Municipality Parks Department Employees
    Bhekithemba Eric Khoza, Bibi Z. Chummun
  • Chapter 14
    Financial Performance Measures and Sustainability of Retail SMEs Operating in Cape Town South Africa Towards Economic Growth
    Masixole Solani, Lawrence Obokoh
  • Chapter 15
    The Conceptualisation of the Role of Professional Sport in Achieving Sustainable Development Goals
    Talent Moyo, Rodney Duffett, Brendon Knott
  • Chapter 16
    Linking Training Efficacy with Training Outcome under the Ambit of Talent Management
    Petronella Jonck
  • Chapter 17
    Talent Attraction and Retention at a Tertiary Institution in South Africa
    Owen Z. Mukwawaya, Cecile G. Proches, Paul Green
  • Chapter 18
    Destination Branding Indicators that may Increase the Competitiveness of Nelson Mandela Bay Metropole
    Danie Ferreira
  • Chapter 19
    Influence of Organizational Climate on Thriving among Police Officers in the Raymond Mhlaba Municipality, Eastern Cape
    Vigeline Y. Ngwimba, M. Dywili
  • Chapter 20
    Tourism Business Capabilities in KwaZulu-Natal, South Africa: Nuanced Gender Perceptions
    Nompumelelo Nzama, Ikechukwu O. Ezeuduji
  • Chapter 21
    Multilingualism and the Mobility of Languages on Signs at the Railways in the Western Cape
    Ian Lyndon Johnson, Felix Banda
  • Chapter 22
    Adoption Challenges of Cost Control Measures and the Performance of Manufacturing SMEs in Western Cape South Africa
    Racheal T. Fapohunda, Lawrence Obokoh, Chidinma C. Oji
  • Chapter 23
    Exchange Rate Volatility and Regional Trade Agreements in South Africa
    Kore, Marc Guei, Ireen Choga
  • Chapter 24
    A Comparative Study between Tavern and Shebeen License Holders in Yeoville, South Africa
    Manager Heineken, Ronnie A. Lotriet
  • Chapter 25
    Assessing Some Market Orientation Dimensions - A Strategic Imperative for Contemporary South Africa?
    Ronnie A. Lotriet
  • Chapter 26
    Social Structuring of Languages on Commercial Advertising Signs at the Railways in South Africa
    Ian Lyndon Johnson, Felix Banda
Cover for Proceedings of the 6th International Conference on Business and Management Dynamics
Media Promotion
DOI: https://doi.org/10.9734/bpi/mono/978-93-90516-46-9
Copyright (c) 2021 Authors. The licensee is the publisher (Book Publisher International).

Details about the available publication format: PDF

ISBN-13 (15)
978-93-90516-54-4

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